How do I get a refund from StubHub? StubHub - Refund not received for cancelled Harry Styles Concert. You will need to delete your StubHub listing in order for your tickets to be "unlocked" in your Cubs account. Select the ticket group you'd like to sell. By providing you with all the tools and contact details needed to raise and manage your complaint, we put you firmly in control of your issue. Well keep you updated if they do. Tap Tickets in the navigation bar at the bottom. Send us a message. Dial +1 (866) 788-2482. If you have any questions, feel free to contact StubHub by email or phone. How to delete a listing. StubHub. Fans say they are not able to get refunds to Elton Johns postponed shows. And keep in mind that if you purchased your ticket Phone: Selling tickets and delivery expectations. If you have purchased tickets to an event that has been canceled by the event organizer you will automatically receive a Rewards Cash loyalty credit for 110% of the full value Original review: May 25, 2022. After submitting your request, your refund will be processed to the original method of payment used at time of purchase, once funds are received from the Event Organizer. Credit expires in 2022 and can be used on any future Stubhub purchase. Unreliable, shocking customer service. In addition to Ticketmasters controversy regarding refunds during the pandemic, other ticket companies and event organizing Gather all the information you have on the purchase. StubHub said it was the first in the ticket brokerage industry to offer the 120% credit and that so far about 70% of its customers accepted the option. Hi TOB. Can I receive my tickets sooner than what was disclosed in the seller notes/confirmation email? StubHub Business Separation Update. Visit the official website of Thai Airways or call 1 (805)576-8081 (Toll-free). StubHub could not manage to compel arbitration of refund denial claims by plaintiffs who bought tickets via its StubHub changed its refund policy about a month ago. To give you the best chance of selling your tickets, StubHub recommends pricing your tickets competitively from your initial listing and frequently checking to compare your ticket price to recently sold listings and active listings similar to yours. Open our virtual assistant, click on "Contact form" and let us know how we can help you. If you purchased tickets at the Box Office for an event at a Live Nation venue that has been canceled, postponed, rescheduled, or moved (and if refunds are made available by the Event Email with Fan Support Monday - Sunday 9am-9pm Eastern time zone. 1000 Corporate Landing. Click on "my trip". AEG said fans will have a 30-day window to get refunds fo reschedule dates starting May 1. Include the following in your submission: Your contact information. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of many customers, the company told The Associated Press. Vivid Seats has said that they will contact you if your event is cancelled, but the site hasnt issued a statement on coronavirus. Charleston, WV 25311. CORPORATE OFFICE. Contact details. If refunds for your event are approved by the Event Organizer, you will see a Request a Refund link in your online account. Customers should contact their ticket seller directly for further information about any proposed refund. Earlier this week, StubHub announced a change in its ticket policies during the COVID-19 pandemic and informed customers that cancelled events are now eligible to receive a voucher, rather than a refund. The new policy, credited to StubHub president Sukhinder Singh Cassidy, continues verbiage that completely eliminates the option to get a full refund of the ticket price. If you buy tickets on StubHub to an event that is canceled, you are covered by our FanProtect Guarantee. Their customer service is non-existent, and they charged me twice for the same tickets. Instead of full refunds for canceled events, they changed it to a COUPON worth 20% more than the value of the ticket. If you have tickets to an event promoted by Live Nation that has been postponed for more than 60 We are available 7 days a week to assist you. Select your printer in the Installed printer drivers list and click the "Replace" Gibbs Law Group filed a complaint on May 1, 2020 against StubHub for refusing to refund customers who purchased tickets for events that have been cancelled in light of COVID-19. StubHub updated their policy today. Prices are set by sellers and may be above face value. This means you can expect valid tickets to any event or your money back, and you are guaranteed a refund if your event is cancelled and not rescheduled. You are buying tickets from a third party; StubHub is not the ticket seller. Razorgator. Vivid Seats Knowledge Base. Attn: Fan Support. The popular online ticket broker, StubHub, has come under fire for changing its refund policy during the coronavirus pandemic. What to do if the merchant refuses to give you a refund Before exploring any other options, ask the merchant for your money back. Yes. If you ever get to an event and the ticket you purchased via StubHub is invalid or fake, dont leave or buy a last minute ticket without calling StubHub first. These policies can vary, but generally, such policies provide a refund of the ticket price. If you have a question for us that doesnt relate to an order currently sat in your account, you can Send another message. If your event is canceled and not rescheduled, StubHub offers full refunds. If StubHub does not refund the ticket, and you did not buy the tickets using a credit card, you can try to file a report with the FTC. AEG Presents, StubHub and others have launched similar refund policies. Ticket Refund - Live Nation Entertainment . How to get StubHub refund. Premiere & Insider Members: You may cancel your membership at any time by contacting us (Comedy show with two different start times on same date). User Agreement change notifications Im trying to sell tickets to a comedy show. We will process the refund to your original payment method within 5 days. Yes, StubHub is legit. They were just owned and operated by eBay up until recently. They have since sold it off to another ticketing site. We shall see where they go from here The company is fully legitimate and has the right to sell or resell all tickets on its website. But it isnt always that easy. Read more about our event cancelation policy. Our customer support team and sales team can be reached by email: hello@ticketcity.com or by phone at 1-800-918-2612. Contact StubHub customer support at toll-free or legal phone number. StubHub could not manage to compel arbitration of refund denial claims by plaintiffs who bought tickets via its mobile application, since it has failed to show an arbitration provision notice for the customers, as U.S. District Judge Haywood Gilliam ruled. Click on the File menu and select "Server Properties". If it's a case of the first, they won't do anything and will chalk it up to missclick. If you are a seller, you are If you want a refund, you have 30 days to request it starting from the announcement of the new show date. The company is now the subject of two class action lawsuits from ticketholders in the U.S. and Canada. Send advertising inquiries to us, and we'll get back to you shortly. Sorry to see you go! The cash refund will be issued by May 31, 2021 and will be paid to the original payment method and may take 3-5 business days to appear. If a StubHub customer wants to keep the credits instead, they can elect to do so in the StubHub Wallet, found under your Profile, on desktop or mobile web browser by May 16, 2021. San Francisco, CA 94105. (Ticket sellers are the ones who charge customer credit cards and thus are If you have made selling tickets into a business enterprise, then you would enter the income from selling the tickets, and also the expenses, on form 1040 Schedule C. I have According to the company's website, if a customer's preference is for a cash refund, no action is required. New seller policy: If sellers were paid for tickets to canceled events, StubHub will charge their credit card to reverse the transaction and direct sellers to contact the original ticket company for a refund. Contacting StubHub While StubHub does not offer live chat, they do have a phone number. (Ticket sellers are the ones who charge customer credit cards and thus are responsible for refunds.) Have a question regarding the AMC Stubs program, Online Ticketing inquires, or need to make changes to your account? Trying to sell tickets to show time not listed. Tap Sell on the ticket group and set the number of tickets that you StubHub promised its customers a full cash refund for cancelled events with its FanProtect Guarantee. Robert Griffin told NBC10 Boston Responds he bought his wife tickets to see the Celtic Woman show at the Hanover Theatre in Worcester on March 29 as a birthday present. When you list your tickets, you'll see a pricing dial to help price your tickets how you'd like. Additional Ticket Refund Controversy. Elton John / Wikimedia Commons. Browse or search articles to find answers to your questions 3. What do I do if my tickets are different from what I ordered? If it says, for example, Section 201 Row 1. They also make things right if something goes wrong with your order. How Do I Contact StubHub Customer The concert was scheduled for April 20. Q: Who do I contact if I need help or have a question? I bought tickets for a postponed and rescheduled event. Alternatively, you can send us an email at customersupportuk@stubhub.co.uk. After submitting your request, your refund will be processed to the Getting your tickets you bought on StubHub. The new policy would make it so that customers only receive money they can spend on the actual website, whether they want to or not. 2. Open the SeatGeek app. Receive a full refund of your purchase. Told at last minute they werent available and got offered much worse tickets for the wrong team at the same price Important information: StubHub stores reorganization. On March 7th, StubHub emailed Marrali a copt of its refund policy. Enter your six-digit reference number and other required details. As long as your tickets are still listed on StubHub, they will be "locked" in your You are buying tickets from a third party; StubHub is not the ticket seller. Well, if you sell tickets and intend to reduce the smaller amount fee, you should sell bulk tickets. Buy and sell sports tickets, concert tickets, theater tickets and Broadway tickets on StubHub! In the window that will come up, select the "Drivers" tab. If you're not in or your event wasn't set in one of these places, you may want to look into your state's refund laws, call StubHub or contact your attorney general's office to find out more about local policies. 2. In some StubHub offers toll-free customer service 7 days a week. That being said, Stubhub is only providing refunds in the 14 states which require cash refunds. Check the website you bought the ticket from to see if it has issued an updated refund policy because of COVID-19. If you bought tickets on StubHub to an event that is cancelled, you have two options: 1. May 24, 2022. If any of these unfortunate scenarios happens, to get a refund: Contact StubHub customer service as soon as possible by phone at 1-866-STUBHUB (1-866-788-2482), or by To reach Fan Support: If you have an order, click here (which will take you to your Order History), and Two of the most prolific online ticket vendors are The type of ticket purchase. I bought 2 x concert tickets for Harry Styles Love on Tour concern in December 2019. Credit issued worth 120% of original order. The StubHub Ticket Refund by Phone. Explain your case the best you can. That meant a phone call to an IRS agent to find out what's up. Youll receive the new event When an event is canceled, you will receive a StubHub coupon worth 120 percent of your original order. Contact Us. If it says "Floor 1, row 1" You have a claim and can show that proof to StubHub. 4. StubHub is the largest ticket marketplace in the world, based on sales, and the We will process the refund to your original payment method within 5 days. Ticket buyer must call If you would prefer a cash refund, simply go to your StubHub Wallet and click the Request cash refund button on the appropriate credit. Sellers: If you have already been paid, we'll charge your credit card on file to recover the payment. Contact usUnited States and Canada.1.866.788.2482.Does StubHub have live chat? StubHub will cancel payment to the seller (or recover the payment if it has already been paid).The buyer will be provided a credit for 120% of the total amount originally paid or the option of a cash refund.Sellers won't face consequences under our dropped order policy, but we may ask them to send proof their tickets were canceled. Customers should contact their ticket seller directly for further information about any proposed refund. StubHub is an absolute joke that protects its third-party vendors and does not give a rats behind about your tickets your inconvenience your Pursuant to StubHubs user agreement, youre required to complete a Notice of Dispute form and submit it to StubHub by certified mail at the following address before you can file a refund arbitration claim: StubHub Inc. Attn: Litigation Department Re: StubHub Notice of Dispute What do I need to provide in order to Sell Tickets, and why? But then COVID-19 hit and the concert was rescheduled for July of 2021 with one of the major acts canceled. Ticketmaster, for example, says you can get a refund if an event is canceled, but if an event is StubHubs Motion for Arbitration of COVID Refund Lawsuit Declined. Sales: 8:00 AM - 5:00 PM (CST) Customer Service (for existing orders): 8:00 AM - 5:00 PM (CST) Email Us Live Chat Call Track Order. Call or write an email to resolve StubHub issues: Shipping and Delivery, Refund, Request for Information. How do I contact StubHub for refund? StubHubs Motion for Arbitration of COVID Refund Lawsuit Declined. Our support hours are 8:00 We'll do our best to get back to you in the next 24 hours. Please note that some sellers may require customers to return any provided tickets before a refund is issued. Its incredibly rare, but well absolutely refund you the money you paid for your tickets, including the fees. Unfortunately, not all ticket sellers and venues are making it that easy. So if you bought a ticket on StubHub or a I called this number: 800-829-1954. hot www.livenationentertainment.com. StubHub is an online ticket marketplace where anyone can buy or sell any ticket to any event nationwide. User Agreement change notifications Visit the company website www.stubhub.com or help center for more information. Following backlash from customers, the ticketing company responded in a statement this week. Prices are set by sellers and may be above face value. Bought cup final tickets. Simply arrive at the venue at the new date and time, and use your tickets to enter. Viagogo, founded in 2008, is a legit ticket site, and one of the largest ticket resale exchange platforms outside the US for major sporting events, concerts, and Broadway shows This is the worst company I have ever dealt with. If an event is rescheduled or moved, your tickets (including any upgrades or add-ons, such as parking) are still valid for the new date and no further action is required. Make them aware of your But with reselling and convenience fees, the prices for events can easily skyrocket into hundreds or even thousands of dollars. This is the email for the StubHub public relations team. Simply go to your StubHub Wallet and click the Request cash refund button on the appropriate credit. If an event is cancelled, we will attempt to contact you and advise you on the venue or promoter's Reselling tickets bought on StubHub. Whether it's pen to paper or straight from your printer, address all mail to: Ticketmaster. Still need help? A $654,000 civil penalty against StubHub will be suspended so long as StubHub pays the refunds it owes its Ohio customers and does not violate other agreement terms, Yost According to the IRS website, it can take up to 12 weeks to process some Provide the information they might require. If a show is cancelled, you will likely only get the face value of the ticket back. Re: Refund Request. Email PR@stubhub.com for press inquiries. Fans are finding out that Ticketmaster and other websites that sell Click on the cancel option; Thanks for your message we aim to get back to you within 24 hours. This is contrary to the buyer fees implemented by StubHub. Get the latest news on COVID-19 delivered to you. If your event was rescheduled, your tickets will still be good for the new date. May 24, 2022. If your claim is ignored or refused by the ticketing company you should contact your bank or credit card company (if you paid using a credit card). Their customer service number is 8667882482. It's up to you to decide on a sale price. Seller information, like StubHub account name, phone, email, and name. Some sellers might refund postage if, for example, the event is cancelled before the tickets are Why did the delivery method on my Wait for a StubHub representative to reach you. It also covers you if an event is cancelled, or rescheduled and requires new tickets to be purchased. Instead, if an event is canceled, the company will be adding a coupon for 120 percent the value of the buyer's original order to their StubHub account, which they can apply to "one or multiple StubHub orders" until Dec. 31, 2021. It won't cost them $550 to contact the buyer and say 'We just discovered your Billy Joel tickets for order #566771096 are no longer valid.' Trending Questions. Chat: You can chat with StubHub anytime - 24 hours a day, 7 days a week. For your convenience, we will directly add it to your StubHub account once the event is canceled. You didn't buy floor seats. 199 Fremont Street, Floor 4. ADVERTISE WITH US. Reaching StubHub for Other Inquiries 1. On March 25, however, StubHub allegedlyand quietlychanged its tune, updating the terms of its FanProtect guarantee online to stipulate that if the event is canceled Send Us a letter. Stubhub: No refunds unless required by law. STEP ONE FILE A NOTICE OF DISPUTE WITH STUBHUB. Phone: Or you can call StubHub 1.866.STUBHUB (1.866.788.2482) for the same great service. Resolver is a completely free complaint-resolution tool that puts the British consumer directly in touch with the customer service providers who can resolve their complaint. If any of these unfortunate scenarios happens, to get a refund: Contact StubHub customer service as soon as possible by phone at 1-866-STUBHUB (1-866-788-2482), or by email at [email protected] Your fastest reponse will come from DMing one of the moderators - AllyD, NikkM, KattW or Paul. StubHub has made an exception in one case: If the buyers billing address or event is in one of 14 states with consumer laws around refund, the customer still can get a refund. A-List members, click here for more on A-List cancellation process. for more info, call StubHub at 866-788-2482 or call the attorney general's office at 202-442-9828. We also offer For more details, please Send If refunds for your event are approved by the Event Organizer, you will see a Request a Refund link in your online account. If your event has been cancelled, check your emails, as we will have contacted you We may have an answer in our FAQs. In fact, StubHub offers a solid, 15% fee on each ticket if it is sold. Go to your account and double check what you purchased. Some tickets arent visible in your account, such as Theatres, Resale, and some Festivals. If you are 2. "It's just Chicago, and no more Rick Springfield," he said. Email: customerservice@stubhub.com.